Online Ordering

Instore Pick Up Option

Orders placed during regular business hours (Monday through Friday) for "In-Store Pickup" require at least 1-2 business days to be ready for pick up (depending if its Rush).  Our Depot and Store locations will be open during the store hours (click here) and we require that you bring a form of Photo ID and your email confirmation.

Orders placed between Friday 2:00pm and Monday 8:00am will be available for pick up on Tuesday after 12:00pm. (Please allow an additional day for pickup in the case of a holiday).

Delivery

All shipments from Georgian Stores required a signature upon delivery.

P.O. Box numbers and Rural Route numbers are not sufficient - please include a street name and number as well for rural addresses, otherwise the delivery person will not be able to locate your home.

If your order is being delivered within Ontario, you can expect to receive your order within 3 to 5 business days. For orders outside of Ontario, delivery times vary. At this time Georgian Stores does not ship to the US. Please contact Georgian Stores at georgianstores@georgiancollege.ca if you think your order may have been delayed.

Used Textbooks

Used textbooks are available in store or online for purchase on a first come, first serve basis.

Return Information

Items ordered online can be returned for a refund either via mail or in person at one of our depots or stores. Please email georgianstores@georgiancollege.ca for a refund authorization.  Items returned must be in original condition (including shrink-wrap if applicable) and accompanied by the original receipt.  See Refund Policy for more information.  If you are mailing the item back to us, please include your name, contact information and a reason for returning the item. The method of payment used to place the original order will be the method used to refund the item. Once we receive the item back and it has been approved for a refund, you will receive a phone call or email stating that the refund has been completed.

Is it safe to order books online?

The protection of your personal information is our number one goal. Credit card information is processed on a secure serve. One of today's most advanced security systems encrypts your credit card information before sending it to our main server where your information is decrypted. Please refer to the Privacy Policy and Terms of Use page for more detailed information.

What if I can't find my books online?

After reviewing your booklist, and you cannot locate a textbook for your course, you can notify us by email at georgianstores@georgiancollege.ca or simply call us at 705-722-1570. We will respond to your request promptly.

Abandonment Policy

We have limited capacity to store customer's pre-paid merchandise, therefore all merchandise (including online orders) will be considered abandoned after 90 days of non contact with the customer.  The customer agrees to maintain contact with Georgian Stores regarding the pick-up of their order or merchandise.

Georgian Stores will make every reasonable attempt to contact the customer via e-mail, or phone within the 90-day period and will give several notices to customer before the item is considered abandoned.

How do cookies work? Why do I need to enable them?

A cookie is a small file that is placed on your computer and contains unique transaction information - NOT your payment information. The e-commerce section of our website uses cookies in order to save your shopping basket and other personal information so that upon your next visit, you don't need to re-enter this same information. If you disable cookies in your browser, you will not be able to make a purchase, but will still be able to browse our entire site.