Click to Print This Page

Return Policy


ONLINE ORDER returns can be done Monday to Friday 9am to 4pm through Barrie, Orillia or Owen Sound Bear Essential Depot locations.

NOTE: Refunds or exchanges will be accepted during the first 2 weeks of a new semester.

RETURNS PERMITTED WITHIN 10 WORKING DAYS OF PURCHASE (UNLESS POSTED OTHERWISE).  ALL RETURNS REQUIRE ORIGINAL SALES RECEIPT.  REFUND WILL BE ISSUED FOR ORIGINAL TENDER ONLY.  IF PAYMENT WAS MADE WITH CREDIT OR DEBIT CARD.  SAME CARD MUST BE USED FOR REFUND.  FOR VERIFICATION PURPOSES - PHOTO IDENTIFICATION (STUDENT CARD/DRIVER'S LICENSE) IS REQUIRED FOR ALL REFUNDS EXCHANGES.  NO EXCEPTIONS.

GEORGIAN STORES AND ITS AFFILIATES RESERVE THE RIGHT TO REFUSE ANY RETURN AT ANY TIME.

TEXTBOOKS

To be eligible for return, new books must be in PRISTINE CONDITION as determined by the cashier.  New books cannot be marked, have a broken spin, turned pages or damaged in any way that may render them non-returnable to the publisher.  These returns will be refused by the cashier and management.  Used books must be returned in saleable condition.  No missing pages or marks making the book unreadable. 

NO REFUNDS will be given just prior to, during or just after exam weeks.

IMPORTANT:  Shrink wrapped books/book sets/books containing access codes and/or other software are not returnable once the packaging has been removed (unless defective).

TEXTBOOK RENTALS

Our textbook refund policy applies to ALL rentals. Exception: NO RENTAL REFUNDS WILL BE ACCEPTED AFTER THE RENTAL REFUND EXPIRY DATE (See Important Rental Dates section).

NON-RETURNABLE ITEMS

The following items are non-returnable: ALL ITEMS MARKED "FINAL SALE", ADOBE & COMPUTER SOFTWARE, ALL APPLE ACCESSORIES, CONFECTIONARY, ART PAPER, CALCULATORS, SPECIAL ORDERS, CUSTOM PUBLICATIONS, GEORGIAN COLLEGE COURSEPACKS, LYRYX CARDS, EBOOKS, ACCESS CODES, DSVs, OPENED SHRINK WRAPPED ITEMS, HEADPHONES/EARBUDS and GIFT CARDS.

TECHNOLOGY

Software special orders must be pre-paid in full and are final sale. Adobe prepaid membership cards and software license cards are final sale. Computer special orders require a non-refundable deposit of either $100 or 10% of the system value before taxes, whichever is greater, and are final sale. All other technology returns must be unopened and in re-saleable condition. Defective hardware returns within 10 business days of the purchase will only be exchanged for the same product.

CLOTHING

Clothing may be returned for refund or exchange within 10 business days of purchase with original receipt and price tags attached.  Consistent with health and hygienic practices, clothing that has been worn or washed cannot be returned for refund or exchange unless defective.

BUYBACKS

All buyback refunds are final sale.

DEFECTIVE GOODS

We will replace defective items or assist you in exercising your warranty rights with the manufacturer provided you have the original receipt.

ONLINE ORDERS

Most products purchased from this site may be returned and shipped back at the customer's expense, within 10 business days of order process (date on sales receipt), for a full refund on goods only (shipping excluded). Exceptions to this policy include textbooks where the shrink wrap has been removed.  The textbook return guidelines are dependent on when the purchase is made.  Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) C.O.D. packages received will be refused. Shipping/freight charges are not refundable. Once credit is processed you will receive a call or e-mail stating that the refund has been completed.

Online returns can be returned for a refund either via courier or in person.

Via In-Store: subject to refund conditions stated above.

Via Courier:  please contact georgianstores@georgiancollege.ca with the following information: name, web order number, contact information and the reason for the return.  Packages should be sent back using a traceable, insured shipping method (i.e. Expedited Canada Post or Purolator).

Courier Address:
Georgian Stores
Georgian College
One Georgian Drive
Dock #1
Barrie, ON L4M 3X9

Pursuant to Section 39 (2) of the Freedom of Information and Protection of Privacy Act, you are hereby notified that personal information relating to you is being collected for the purpose of verifying your identity and administering a Georgian Stores transaction.

This information is being collected under the legal authority of the Ontario Colleges of Applied Arts and Technology Act, 2002, S.O. 2002, c. 8, Sched. F. 

For further information about the information requested on this form or the purpose for which the information will be used, contact Heather McNutt-Loiselle, Manager, Georgian Stores; at (705) 728-1968 extension 5478.