- Must include the original receipt.
- Photo identification (ONEcard/Driver's license) required for all refunds/exchanges.
- Refunds are processed to the same method of payment used in the original transaction.
- Contact us within 48 hours if there is a problem with your order. Read further for instructions to obtain a
return authorization.
Item Category with its return condition and time period.
| Item |
Condition |
Return within |
| New Textbooks |
*Pristine
condition suitable for return to publisher
Items marked Final Sale, opened shrink wrapped items, BuyBacks, all Apple accessories, confectionary, art paper, calculators, special orders, custom publications, Georgian College coursepacks, eBooks, digital access codes, headphones, earbuds, stethoscopes, blood pressure cuffs and gift cards are not refundable
|
10 days on sales receipt
No refunds just prior to, during or just after exam weeks. |
| Used Textbooks |
**Saleable condition
Saleable condition for used textbooks includes no marks making the book unreadable or missing pages.
|
10 days on sales receipt
No refunds just prior to, during or just after exam weeks. |
| Technology |
Unopened, ready for resale |
10 days on sales receipt |
| Clothing |
Unworn/washed, original tags |
10 days on sales receipt |
*Shrink wrapped books/book sets/books containing access codes and/or other
software are not returnable once the packaging has been removed (unless defective). Leave the shrink wrap on.
**Saleable condition for used textbooks includes no marks making the book
unreadable or missing pages.
Exceptions
Items marked "Final Sale", opened shrink wrapped items, BuyBacks, all Apple accessories, confectionary, art
paper, calculators, special orders, custom publications, Georgian College coursepacks, eBooks, digital access
codes, headphones/earbuds, stethoscopes, blood pressure cuffs and gift cards are not refundable
Defective Goods
We will replace defective items or assist you in exercising your warranty rights with the manufacturer provided
you have the original receipt.
Online Orders
Online order items return policy
| Item |
Online orders |
Online orders: incorrect item or defective |
| Condition |
Same guidelines for all categories. New condition. Returned in original packaging, unopened |
Same guidelines for all categories. New condition. Returned in original packaging |
| Return by |
10 days on sales receipt |
10 days on sales receipt |
| Shipping |
Return shipping at buyer's expense or return in person. Claims for damages occurring during shipping are between shipper and courier. |
Return shipping pre-paid by Georgian Stores or return in person. Claims for damages occurring during shipping are between shipper and courier. |
| What's next |
Once credit is processed you will receive a call or email stating that the item refund has been completed |
Once credit is processed you will receive a call or email stating that the full refund has been completed |
| C.O.D packages will be refused |
Return Authorization
All returns must be pre-authorized. To obtain authorization to return in person or via courier, email GeorgianStores@GeorgianCollege.ca
Include your name, web order number, contact information and the reason for the return. Returns received without
authorization may be refused.
Courier Address:
Georgian Stores - Attention: RETURNS
Georgian College
One Georgian Drive
K Dock
Barrie, ON L4M 3X9
GEORGIAN STORES AND ITS AFFILIATES RESERVE THE RIGHT TO REFUSE ANY RETURN AT ANY TIME.
Pursuant to section 39(2) of the Freedom of information and Protection Act, you are hereby notified that personal
information relating to you is being collected for the purpose of verifying your identity and administering a store
transaction.
This information is being collected under the legal authority of the Ontario Colleges of Applied Arts and Technology
Act, 2002, S.O. 2002 c. 8, Schedule F. For further information about the information requested on this form or the
purpose for which the information will be used please contact the Manager of Georgian Stores at 249-388-1470
