- Must include the original receipt.
- Refunds are processed to the same method of payment used in the original transaction.
| Item | Condition | Policy |
|---|---|---|
| New Textbooks | Pristine
condition suitable for returning to publisher
Items marked Final Sale, opened shrink wrapped items, BuyBacks, all Apple accessories, confectionary, art paper, calculators, special orders, custom publications, Georgian College coursepacks, eBooks, digital access codes, headphones, earbuds, stethoscopes, blood pressure cuffs and gift cards are not refundable |
10 business days from date purchased OR from the first day of classes if the purchase is made between Registration and the first day of classes. No refunds just prior to, during or just after exam weeks. |
| Shrink Wrapped Textbooks or Sets Containing Access Codes/Software | Shrink wrap completely intact | Non-Returnable if the package is open. Shrink wrap must be intact. 10 Business days from date purchased OR from the first day of classes if the purchase is made between Registration and the first day of classes. |
| Academic Course Kits | FINAL SALE | Academic Course Kits are final sale, if an issue is found within your kit, please bring it to your professor within 10 business days, they will need to reach out to Georgian Stores if a defect or missing item is established. |
| Used Textbooks | FINAL SALE | All textbooks sold as "used" are deemed "Final Sale". |
| General Merchandise | Unworn/Unwashed, original tags, unopened. | 10 business days from the sales receipt date. |
Exceptions
The following items are final sale and cannot be returned, refunded, or exchanged for any reason. These items are sold as-is and are clearly identified at the time of purchase or noted on the receipt:
- Academic Course Kits
- Art paper
- Calculators
- Clearance sale items
- Confectionery
- Custom publications
- Digital accessories
- Diploma frames
- eBooks and digital access codes
- Gift cards
- Headphones/earbuds
- Opened shrink-wrapped items
- Special orders
- Stethoscopes and blood pressure cuffs
Defective Goods
We will replace defective items or assist you in exercising your warranty rights with the manufacturer provided you have the original receipt within 10 days of the sale.
Online Order Refund and Exchange Policy
Contact us within 48 hours if there is a problem with your order to obtain a return authorization.
| Item | Condition | Return by | Shipping/instore | What's next |
|---|---|---|---|---|
| Online orders Shipped home |
Same guidelines for all categories. New condition. Returned in original packaging, unopened | 10 business days from date of order processing or from the first day of classes if the purchase is made between registration and the first day of classes. | Return shipping at customer expense or return in person. Claims for damages occurring during shipping are between customer and courier. | Once credit is processed you will receive a call or email stating that the item refund has been completed. |
| Unclaimed Depot Pick-Up Orders |
New condition. Returned in orginal packaging |
Customers can request refunds or exchanges for unclaimed depot pick-ups within 30 days of your order being processed. | Packages are stored for 30 days. Orders older than 30 days will be considered abandoned. For orders deemed "abandoned", items that are not final sale will be refunded, minus 10% restocking fee. No exception. | Once credit is processed, you will recieve a call or email stating that the order was deemed abandoned and the refundable item(s) have been refunded, minus the 10% restocking fee. |
| Online orders: incorrect item or defective | New condition. Returned in orginal packaging |
10 business days from order processing date, displayed on sales receipt. | Return shipping pre-paid by Georgian Stores or return in person. Damage claims occurring during shipping are between shipper and courier. | Once credit is processed customers will receive a call or email stating that the full refund has been completed |
| **No refunds just prior to, during or just after exam weeks for academic course materials, even if you have not picked up your order from the Depot. Includes orders deemed abandoned after exam week begins.** | ||||
Return Authorization
All returns must be pre-authorized. To obtain authorization to return in person or via courier, email GeorgianStores@GeorgianCollege.ca
Include your name, web order number, contact information, and the reason for the return.
Returns received without
authorization may be refused.
Courier Address:
Georgian Stores - Attention: RETURNS
One Georgian Drive
K Dock
Barrie, ON L4M 3X9
Georgian Stores and its affilates reserve the right to refuse any return at any time. Pursuant to section 39(2) of the Freedom of Information and Protection Act, you are hereby notified that personal information relating to you is being collected for the purpose of verifying your identity and administering a store transaction. This infromation is being collected under the legal authority of the Ontario Colleges of Applied Arts and Technology Act, 2002, S.O. 2002 c. 8, Schedule F. For further information requested on this form or the pupose for which the information will be used please contact the Manager of Georigan Stores at 705-728-1968, extension 5478.