In most cases your order will be processed within one business day. During semester start-up processing times are extended to 2-5 business days (depending on volume). This applies in in-stock items only. If your item is out of stock you will receive a back-order notification.

Once your pick-up order is processed, you will receive an email from us to notify you that your order is ready. Please bring your order number and photo ID. Online order pick up is available in Barrie and Owen Sound. You do not need to make an appointment to pick up your order.

Once you have successfully placed your order you will receive an order confirmation by email. When the status of your order changes and/or when your order is ready for pick up (where applicable) you will receive another email. If you do not receive anything, check your account to ensure you have provided an accurate email address. Also check your spam/junk folders. Contact our Customer Service Team at georgianstores@georgiancollege.ca if you are unable to locate these emails. Include your web order number on all correspondence.

Some of the items in your order might be out of stock. You will receive an email advising of any product back orders or delays. Once stock arrives, we will fill all back orders immediately. Shipping charges will only apply on the original shipment.

Email your request to georgianstores@georgiancollege.ca Clearly indicate if you would like to cancel the entire order or just an item on the order. Include your name and web order number on all correspondence.

We will never cancel your without providing a reason. Orders that decline payment authorization will be cancelled with an email explanation. If you have questions please contact the sender for more information.

Contact our Customer Service Team at georgianstores@georgiancollege.ca. Provide as much information as you can including title, author, ISBN, edition and any other information you may have.

At this time OneCard is not secured with chip/pin technology and therefore cannot be used for online purchases. OneCard is accepted in our physical store locations.

Email georgianstores@georgiancollege.ca. Include your student number and a list of the digital items you need to purchase. We will set up links for you to purchase via your sponsorship account. Alternately, you can purchase in store.

Orders are processed by date received. We cannot prioritize one order over another.

Georgian Stores will not charge your payment card until we process your order. Depending on order volume this can be between 1 and 5 business days from the date the order was placed. Depending on the payment type used you may see a pending charge and then a posted transaction. Once payment is posted the pending charge will be removed. Depending on stock we may also have to process the order in 2 transactions if one or more items were back ordered.

We do not deliver to on campus residence. Please select the appropriate on-campus option for your location. Barrie (The Depot), Owen Sound (Bear Essentials) & Orillia (on campus library).

Booklists are generated based on your timetable selection. Once you have completed web registration and selected your timetable your booklist will be active for viewing/purchasing.

Georgian Stores does not sell uniforms or kits for the culinary program. Information about purchasing these items will be provided by the program and can also be obtained by contacting the supplier directly.
Purchase online at http://www.theuniform.store/ Phone: 1.800.387.0641 or 705.721.4313

Please contact the program for information about the contents of your program kit. Georgian Stores does not provide kit lists.

Receipts for in-store purchases cannot be re-printed. If you purchased online you can obtain receipts for prior purchases via your account.

Since each circumstance is unique. Please contact us at georgianstores@georgiancollege.ca to discuss.

Please email georgianstores@georgiancollege.ca. Include your student number, course code, instructors name, book title and any information provided by your faculty. We will then contact the department to determine next steps.

Please email georgianstores@georgiancollege.ca. Include your student number, course code, instructors name, book title and any information provided by your faculty. We will then contact the department to determine next steps.

Georgian may or may not have the book you require. Ontario Learn courses are hosted by different College's. In most cases the host College should have the book you need. Alternately, www.textnet.ca stocks Ontario Learn course materials.

Georgian Stores is an internal college department that supports academic areas by sourcing required and recommended academic course materials at a fair and reasonable cost for students. Georgian Stores is the first point of contact when course materials are being sourced, as affordability, accessibility, and reliable student access are important contributors to student success and retention.

Each Academic Area has a designated lead who coordinates the submission of academic course materials to Georgian Stores.

There are three booklist cycles each academic year: Fall, Winter, and Spring. The submission process for each semester begins early in the preceding semester to allow enough time to source, order, and prepare materials for students.

For example, Winter booklist submissions are due beginning in October. This allows Georgian Stores time to source and order the required materials, so they are available to students when Winter web registration opens in early December.

Georgian Stores will communicate the submission deadlines to the appropriate Academic Area leads for each booklist cycle. The Academic Area lead will then work with faculty to collect the required course materials information and submit it to Georgian Stores.

All academic course materials that students are expected or encouraged to use are required to be on the academic booklist. This includes textbooks, eBooks, digital resources, course packs, academic program kits, uniforms, calculators, tools, open educational resources, publisher-direct materials, free resources, and any other required or recommended learning resources. All costs must be transparent to students.

Faculty should identify each course material as required, optional, or an alternative format so students clearly understand what they need to purchase, access, or use for the course.

Required course materials are materials that all students enrolled in the course are expected to use. These may include textbooks, eBooks, digital resources, course packs, kits, tools, uniforms, calculators, or other resources that are necessary to complete the course.

Optional course materials are resources that faculty recommend or make available to students, but that are not mandatory for successful completion of the course. Students may choose to use these materials for additional support, practice, or enrichment.

Alternative course materials are different formats of a required item. For example, if a print textbook is required, an eBook version may be listed as an alternative format. This gives students choice while ensuring they understand which resource is required for the course.

Faculty should provide this classification when sharing course material information with their academic-area lead or designated booklist contact.

Faculty should provide complete and accurate information about each material, including title, author, edition, format, ISBN, or identifying details where available, whether the item is required or optional, and any relevant notes about how the material will be used in the course. If a resource is used in more than one course, it should be identified for each applicable course.

If materials are being considered outside of Georgian Stores, those conversations should happen within the academic area first to ensure cost, access, and student impact have been fully considered.

Materials not ordered through Georgian Stores still need to be reported so students have a complete and transparent view of expected course costs. Per Ministry directive and are linked on Georgian's program fee page, this includes free resources, open educational resources, direct-from-publisher materials, digital links, library resources, uniforms, kits, tools, calculators, or any other academic resource students need or are encouraged to access. Clear purchase instructions and/or links to purchase (how students acquire the required materials) must be shared with students in the course syllabus so students are aware of how to obtain these non-Georgian Stores materials.

Faculty should provide course material information to their academic area when prompted, and early enough to support the booklist submission deadlines. For Fall booklist, the deadline is normally by Victoria Day weekend in May. Winter submissions are due by Thanksgiving weekend in October. The Summer booklist is due in the first week of February. Each academic area must submit all materials to Georgian Stores by the deadline communicated in the submission reminder email, which is distributed 1-month prior to the deadline. This includes materials sourced through Georgian Stores as well as materials not being ordered through Georgian Stores.

Late additions may create challenges for students, including delays in availability, incomplete cost information, or limited time to purchase or access required resources. Faculty should work with their academic area contact as early as possible if a material change is needed after the deadline.

Students will be able to view reported course material information through the Student Booklist in Banner and through the Student Booklist tool on the Georgian Stores website.

Faculty should first connect with their Program Coordinator regarding their academic area's submission process.

Georgian Stores is also happy to help. If you have questions about submitting academic course materials, please contact us at coursematerials@georgiancollege.ca, and our team will be happy to assist.